The partnership will help PetMeds transform customer experience delivery across channels.
Santa Clara, CA, August 29, 2024 – Encora today announced a strategic partnership with PetMeds, a leader in the online pet pharmacy and pet supplies industry. Through its branded websites, PetMeds and PetCareRx service more than 2 million active customers annually. As PetMeds’ digital transformation partner, Encora will modernize the company's technology infrastructure, enhancing operations, customer experience, decision-making processes, and more, to accelerate its digital journey as an online ecosystem for pet owners.
Following PetMeds' recent acquisition of PetCareRx, the company is rapidly becoming the go-to digital destination for pet health and wellness. As their strategic engineering partner, Encora will enable the unified organization to deliver elevated, future-ready customer experiences, attract new customers and retain existing ones from both brands. This will include building a universal website and mobile app along with modernizing the backend to support and streamline digital customer touchpoints
Encora will also help PetMeds elevate its data and analytics capabilities, drive profitability by capitalizing on business efficiencies, and reduce overhead. The delivery for this engagement will leverage Encora’s global delivery footprint along with expertise at scale from India, incorporating technologies such as data engineering, data fabric, generative AI and more.
Speaking on the topic, Rohit Nichani, Chief Growth Officer and President at Encora, said:
“Led by the Retail vertical group at Encora, our strategic partnership with PetMeds involves close collaboration between innovation leaders from our Cloud, Digital Experience, and Data and Analytics practices. As a leading brand in the pet care space, PetMeds is deeply focused on delivering the best value to its end customers, and we are excited about the opportunity to help bring their vision to life through digital-led business transformation.”
Commenting on the partnership, Sandra Campos, CEO and President of PetMeds, stated:
"Encora’s unique combination of agility and seasoned expertise—honed from working with both digital-first companies and large enterprises—positions them as the perfect partner for PetMeds. As we continue to evolve into a comprehensive ecosystem for pet families, this collaboration will enable us to integrate cutting-edge digital technologies with our extensive knowledge of pet prescription and OTC products. Together, we will deliver an industry-leading, seamless digital experience for our customers."
About PetMeds
Founded in 1996, PetMeds has established itself as a trusted leader in the digital pet pharmacy industry, consistently providing exceptional value and convenience to pet owners across the nation. As a pioneering online retailer, PetMeds.com and PetCareRx.com have become preferred destinations for a wide range of prescription and over-the-counter medications, preventive care, and essential products for pets.
With a robust network of nearly 100,000 veterinary partners and a loyal customer base, PetMeds and PetCareRx deliver comprehensive solutions for pets at every stage of life. From dogs and cats to horses, the company offers a full spectrum of medications, food products, and essential supplies, ensuring pet parents have access to the care their pets need.
By leveraging innovative telehealth services and strategic insurance partnerships, PetMeds continues to set the standard in the industry, making quality pet care more accessible than ever. For more information, visit www.PetMeds.com and www.PetCareRx.com.
About Encora
Headquartered in Santa Clara, CA, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries.
With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale from India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology. For more information, please visit encora.com.
